The store is under construction. The following information has not been updated. The actual policy still needs to be confirmed with the merchant.
product appreciation period
Except for foods that are easily perishable and have a short shelf life (will be overdue when returned/cancelled), customized products, current newspapers, periodicals or magazines, unpacked audio-visual products or computer software, game point cards, other Except for points cards, unpacked personal hygiene products, etc. that are not covered by the 7-day appreciation period according to the "Applicable Guidelines for Reasonable Exceptions to the Right to Cancellation of Communication Transactions", you will have a 7-day product appreciation period from the time the goods arrive in your hands (7 days). days including holidays).
If you need to return the product, please contact the customer service staff within 7 days after receiving the product, and provide the information such as "name", "order number", "contact number", "return product name", "return reason and photo", etc. After receiving it, we will assist you in the return and exchange.
Customer service mailbox: XXXX@XXXX.com
Customer service line: XXXX-XXX-XXX
Contact address: XXXXXXXXXXXXXX
Return and exchange notice
The returned goods must be unused and free from contamination or malfunction caused by human defects. The consumer protection law guarantees that the 7-day appreciation period is only for you to hesitate and confirm whether the goods meet your needs, not the trial period of the goods; If you are reminded, please keep the complete original packaging (including the outer carton), otherwise we will not accept returns.
Returns cannot be accepted in the following cases:
More than 7 days of product appreciation period.
The product has been opened for use, or damaged due to human factors, such as: contamination, failure, damage, wear, abrasion, scratches, dirt.
The returned goods are damaged and incomplete, or the invoices and accessories are not complete.
Malicious or mass returns.